Inside edge: How to build a top TA team

Here’s the truth every TA leader learns sooner or later: A team full of “top talent” doesn’t automatically perform.

At IHR Leaders Conference, Birmingham 2025, Paul Sumner, Head of Resourcing at National Express, dived into exactly why.

Drawing on years in both agency and in-house TA, plus a few hard-won lessons from the rugby pitch, Paul broke down the real foundations of a high-performing team: behaviours, relationships, and process. He shared more on why your behaviour and